Refund Policy

How plans are sold

Colomred is sold as prepaid terms, not as a subscription. A plan is bought for a fixed period — one month or one year — and paid in full at the time of purchase. Nothing renews automatically, and there is no recurring charge on your card, your PayPal account or your wallet. When the term ends it simply ends: the workspace returns to the free Starter plan, and you buy another term only if you want one.

That is also why there is no cancellation step anywhere in the app. Nothing is scheduled to happen that would need cancelling.

Free trials and the simulator

Where a free trial is offered, you are not charged until it ends, and you may stop using the service at any time before then — because nothing recurs, there is nothing to cancel. The built-in simulator key costs nothing and runs the whole pipeline on mock content, so you can evaluate the product before paying for a single generation.

What happens when a term ends

Seven days before a term ends, and again one day before, we email the address on the account. When it ends, the workspace moves back to Starter. Nothing is deleted: every project, video, brand, key and setting stays exactly where it is. What changes is what the plan allows — fewer simultaneous renders, 720P exports and a sponsor line on new renders. Buying a new term puts the plan back.

Refunds within 14 days

If you are a consumer in the European Union, the United Kingdom or another jurisdiction with an equivalent right, you may withdraw from your first purchase within 14 days of the charge and receive a full refund. Write to [support email] from the address on the account.

Failed generations

If a generation fails for a reason on our side, the quota it consumed is returned to your plan automatically and nothing is charged for it. If a failure on our side has made the service unusable for you and we cannot put it right, tell us and we will refund the affected period.

Changing plan during a term

A term belongs to one plan. Buying a different plan starts a new term on the day of purchase and replaces the one running; the unused remainder is neither refunded nor credited. Buying the same plan again while a term is running adds to it instead — the new period begins where the old one ends. The checkout tells you which of the two you are about to do, in days, before you pay.

Payments made in Bitcoin

A Bitcoin payment is settled on the Bitcoin network and cannot be reversed by us, by you or by anyone else. If a refund is due on one, we will ask you for an address and return the equivalent in BTC, or send it by another method we both agree on. The amount is worked out at the rate the processor used for the original payment, so what arrives can differ from what was paid if the rate has moved since.

Chargebacks

Please contact us before asking your bank to reverse a charge. A chargeback opened without contacting us may suspend the account while it is investigated.

Statutory rights

Nothing in this policy removes a right you have under the mandatory law of your country of residence, including any right to withdraw from a distance contract.

How to request a refund

Write to [support email] with the email address on the account, the date of the charge and the reason. We answer within five working days. A refund on a card or PayPal payment is returned to the payment method it came from; one on a Bitcoin payment is returned as described above.